Module 1: Process discovery and workflow mapping

AINS6201 — Automation & Process Optimization

Essential Question

Which processes are good candidates for automation?

Scenario

an operations team deciding whether to automate part of a high-volume administrative workflow

Stakeholders: process owner, operations analyst, frontline staff lead, and risk/control reviewer

Core Moves

• Define the decision boundary

• Compare baseline and alternative

• Interpret evidence and assumptions

• Identify failure modes

• Recommend next action

Lab & Assignment

Map a workflow with automation opportunities.

Artifact: automation readiness memo with workflow map, exception policy, control points, and ROI estimate focused on process discovery and workflow mapping: Map a workflow with automation opportunities.