Module 2: Robotic process automation basics

Module 2: Robotic process automation basics#

AINS6201 — Automation & Process Optimization

Essential Question#

How do rule-based and AI-assisted automation differ?

Scenario#

an operations team deciding whether to automate part of a high-volume administrative workflow

Stakeholders: process owner, operations analyst, frontline staff lead, and risk/control reviewer

Core Moves#

  • Define the decision boundary

  • Compare baseline and alternative

  • Interpret evidence and assumptions

  • Identify failure modes

  • Recommend next action

Lab & Assignment#

Design a simple RPA task and exception path.

Artifact: automation readiness memo with workflow map, exception policy, control points, and ROI estimate focused on robotic process automation basics: Design a simple RPA task and exception path.