Module 8: Automation business case

AINS6201 — Automation & Process Optimization

Essential Question

What evidence justifies automation investment?

Scenario

an operations team deciding whether to automate part of a high-volume administrative workflow

Stakeholders: process owner, operations analyst, frontline staff lead, and risk/control reviewer

Core Moves

• Define the decision boundary

• Compare baseline and alternative

• Interpret evidence and assumptions

• Identify failure modes

• Recommend next action

Lab & Assignment

Deliver a process optimization proposal.

Artifact: automation readiness memo with workflow map, exception policy, control points, and ROI estimate focused on automation business case: Deliver a process optimization proposal.